Dunkin Donuts Guest Satisfaction Survey

Just as Dunkin’ Donuts has become a morning staple for busy workers and leisurely morning people alike, Baskin Robin’s provides that same familiarity and standard of quality in their ice cream flavors.  As two wildly popular chains globally, it is important to understand that both of these companies started as independent shops with dreams of getting bigger in 1950.  Now, these stores have a combined 15,000 between the two and are in 37 different countries.  These chains have made their success by collecting the voices of customers to make their service as good as it is today.

Survey Information

Dunkin Donuts and Baskin Robin’s both offer to their customers incentives at the bottoms of their receipts for filling out customer satisfaction surveys, offering small free products to discounts off their next purchase.  Each survey takes minimal effort and records only a few demographic details to understand customers better.

What you need to take this survey:

  • Your Last Receipt
  • An Internet Connection
  • A Computer
  • 10 Minutes
  • A Pen

Taking the Survey: What You Need to Know

  1. First, visit www.telldunkinbaskin.com on your internet browser to take you to the the company’s feedback page.
  2. Next, you will be asked if you want to view the site in English or Spanish.  Pick your language preference.
  3. After that, demographic information will be recorded and you will be able to go on rating your experience there on the criteria of food quality, quality of service, and any extra comments.  Be as detailed as possible in the comments section to provide a full understanding of your experience.
  4. When you’re done with all of this, a validation code will be given to you on the screen.  Write this as the bottom of your receipt for a cashier to check the next time you’re there for your discounted product!

Surveys of customers are the only way that a business can truly tell whether or not they need to change or just keep perfecting their skills.  With the future of two businesses riding on your hands, it’s essential that you fill out your customer feedback survey to allow these companies both chances to improve their performances.  Your voice matters to Dunkin Donuts and Baskin Robin’s – why not make it heard and benefit from it in the long run?